Serving Grayslake and Northern Chicago Suburbs for over 21 years!

(847) 223-7979

Return Policy

Music Source Return Policy

If you are unsatisfied with your purchase you may return it in its original condition* for a full refund within 3 days from the date of delivery. Simply give us a call at (847)223-7979 or at (800) 236-8084 to obtain a return authorization number.

*Original Condition:

New items must be returned in their original packaging showing no signs of use or wear. This means no scratches, dings or scrapes with all the original manuals and accessories which must also be in their original condition.  Any items returned in any other condition will be refused.

Shipping Costs:

All shipping costs are to be paid by the customer. Items which were shipped with free shipping will be refunded with the original shipping cost deducted from the refund amount.

Defective Items:

Please inspect all shipments upon arrival for damaged packaging, signs of poor handling, etc. If for some reason your product arrives broken or in any condition other than described please contact us immediately at (847)223-7979 or at (800) 236-8084. These items will be replaced or refunded if replacement is unavailable.

Abuse of Return Privileges:

Buying online can seem a little risky which is why we have a strong and honest return policy. We want you to be fully satisfied and happy with your purchase. Those individuals who abuse our return policy with excessive returns may be subject to limitations or full suspension of return privileges.

Processing Time:

Please allow up to two weeks for processing time depending on the return transit time and bank processing times. We will try our hardest to get you your refund as quickly as possible and will inspect all returns within 24 hours of arrival to expedite the refund process but still this process can take a few weeks.